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Translation

What languages do you transcribe?
Daily Transcription offers transcription and translation services in over 30 languages including:
• Spanish (Latin America or Spain) • English • French • German • Russian • Chinese (Mandarin and Cantonese) • Dutch • Italian • Hebrew • Arabic • Farsi (Persian) • Portuguese • Tagalog (Philippines) • Japanese • Korean
If you don’t see the language you need listed, please contact us sales@dailytranscription.com.
How long does it take?
Turnaround for translation will depend upon the language and service. Let us know your turnaround requirements are and we’ll do the best to work within them.
How much does it cost?
Pricing for translation will depend upon the language and service. Let us know what if you have any budget requirements and we’ll do the best to work within them.
Can I just email my audio files to you?
Email is often not the best way to transfer files. You can either upload your files right through our Website using our Upload Media button or we can set you up to FTP your files directly and securely to us.
Can I scan and email my handwritten notes and text to you?
We are happy to accept your handwritten notes and text through our Upload Media feature on our Website. It is a secure way to transfer files to us and will send us an automatic notification. Upon receipt of your files, a sales representative will contact you.
Do you offer certified transcription?
We offer a Letter of Certification for legal transcription only. This letter certifies the accuracy of the transcription provided only and does not attest to the accuracy of the information in the transcript.
How do I get started?
Click here to get started.
What is the status of my order?
Feel free to contact your sales representative at any time to check on the status of your order.
What format do you deliver your transcripts in?
Our transcripts are delivered via email in Microsoft Word formats. We can deliver other formats upon request such as PDF. Please discuss formats requirements prior to starting your project as additional fees may apply.
Can you print my documents for me?
We deliver your transcripts to you digitally as Microsoft Word documents. You can then alter them and print them yourself. However, if you need a print copy we can print your document for you. Additional fees may apply.
Do you have offices in my location?
We have offices in Los Angeles and New York but technology enables us to work with clients around the world.

Transcription

Do you provide time codes?
Yes, upon request we include time code in your transcript every 30 seconds or each time the speaker changes, which ever comes first. If you have different time coding requirements, please let us know. Time code can be taken from several sources. Your video may have a BITC. This is time code that visibly appears on the video. Alternatively your audio or video source may contain time code on an audio channel, this is also referred to as Linear Time Code (LTC). We can also add running or real time, time codes to your transcript. Please let us know beforehand, what time code convention you require. Additional fees may apply.
Can I just email my audio files to you?
Email is often not the best way to transfer files. You can either upload your files right through our Website using our Upload Media button or we can get you set up to FTP your files directly and securely to us.
Can I scan and email my handwritten notes and text to you?
We are happy to accept your handwritten notes and text through our Upload Media feature on our Website. It is a secure way to transfer files to us and will send us an automatic notification. Upon receipt of your files, a sales representative will contact you.
Will you provide a verbatim transcript?
Our standard transcription omits all ums and uhs. Please let us know if you require a verbatim transcript as additional fees may apply.
Can you transcribe multiple speaker files?
We pride ourselves on our transcription of focus groups, panel discussions and other multiple speaker files. We will label speakers as Male or Female or Female 1, Male 1, when possible. If you require multiple speakers to be identified we can only do so with a video source and the camera angle must be so that we can clearly see who is speaking. Additional fees may apply for labeling speakers.
How do I get started?
Click here to get started.
What is the status of my order?
Feel free to contact your sales representative at any time to check on the status of your order.
What format do you deliver your transcripts in?
Our transcripts are delivered via email in Microsoft Word formats. We can deliver other formats upon request such as PDF. Please discuss formats requirements prior to starting your project as additional fees may apply.
Can you print my documents for me?
We deliver your transcripts to you digitally as Microsoft Word documents. You can then alter them and print them yourself. However, if you need a print copy we can print your document for you. Additional fees may apply.
Do you have offices in my location?
We have offices in Los Angeles and New York but technology enables us to work with clients around the world.

Closed Captioning Services

Do you offer closed captioning services?

We offer both closed captioning and subtitling services. There are three types or styles used in captioning and subtitling.

Roll-up, scroll-up or scrolling: The words appear from left to right, up to one line at a time; when a line is filled, the whole line scrolls up to make way for a new line, and the line on top is erased. The captions usually appear at the bottom of the screen, but can actually be placed anywhere to avoid covering graphics or action. Pop-on, pop-up or block: A caption appears anywhere on the screen as a whole, followed by another caption or no captions. This method is used for most pre-taped television and film programming. Paint-on: The caption, whether a single word or a line, appears on the screen letter-by-letter from left to right, but ends up as a stationary block like pop-on captions. This format is rarely used today.
If you have any questions regarding your project feel free to contact us. sales@dailytranscription.com
Do you offer closed captioning services in foreign languages?

Using subtitles is an effective way for you to share your ideas with the world. We offer services in over 30 languages including:

• Spanish (Latin America or Spain) • French

• German • Russian • Chinese (Mandarin and Cantonese) • Dutch • Italian • Hebrew • Arabic • Farsi (Persian) • Portuguese • Tagalog (Filipino) • Japanese • Korean  

Media Format

What media format(s) do you accept?
We accept audio and video recordings in the following media formats:
•Quick Time
• Real Media • MP3 • MP4 • AAC • AIFF • AVI • DIVX • DSS • FLV • MOV • MXF • OGG • VOB • WAV • WMV
We also accept physical media such as DVD, CD DVCPRO, MINIDV, HDCAM, DIGIBETA, and BETA. Don't see your format listed? If you have a file in a format other than those listed here, please contact us sales@dailytransription.com. We can also work with links to streaming video and audio files available on the web. Additional fees may apply. Please take a look at our Spec Sheet for further assistance with digital file types.
 

Turnaround

How long will it take?
We offer a variety of turnaround options to fit your needs. Our standard turnaround is the most economical and provides 48 – 72 hour turnaround. 24-hour services provide turnaround in 24 hours and if you need something sooner, ask for same day services. Weekend turnaround is available but additional fees may apply.
Can I expedite my order?
Absolutely. Please let us know as soon as possible if your turnaround requirements change and we will do everything possible to accommodate you.
What if I need work completed on a weekend?
We can deliver work on the weekend. We just ask that you give us as much advance notice as possible so that we can staff appropriately. Additional fees may apply.

Linear Time Code

• What is Linear Time Code (LTC)?
Linear time code is an encoding of time code as an audio signal. The post production Industry now has a tool that produces digital files with embedded time codes. Sound Devices 552 Production Mixer produces real time WAV, BWF & MP3s with Linear Time Code (LTC) recorded to the audio channel. Using sophisticated software Daily Transcription is able to decipher the analog time code track in the file giving the transcriber a way to read frame accurate time codes. This feature caters to the time sensitive demands of transcribing reality TV shows, news, commercials and documentaries. The real savings come at the post production facility. The normal turnaround time from shooting to sending files to a transcription house is about four hours for every hour of footage recorded. Using the 552 Production Mixer allows almost on-the-fly transcription to begin while shooting. Sound Mixers can literally send MP3 audio to Daily Transcription from the shoot without going back to the Post Production facility, digitizing, creating string-outs and converting into compressed proxy files. If you’d like more information on this process please contact us sales@dailytranscription.com.

Payment

Why do you authorize my credit card before my order is even processed?
An authorization is only a hold on funds. After 30 days or once your payment is made, the hold is released. Please note that if you use a debit card for authorization the funds will actually come out of your account for a period of 3-5 days.
How do I pay for my order?
With your first order you will be required to fill out a New Client Form. That form contains a section to fill in your credit card information. Upon completion of your job, your credit card will be charged unless otherwise noted.
What forms of payment do you accept?
Our preferred method of payment is by credit card. If you do not have a credit card, we will accept a check. In order for us to accept a check, you must first fill out a Company Credit Application. This application will then be subject to review and approval by the Accounting Department.
Is there a minimum charge?
For work completed during the week, there is a minimum payment of $50. For work completed during the weekend, there is a minimum payment of $100.

Careers

Where are your offices located?
We have offices in Los Angeles and New York but technology enables us to work with contractors around the United States.
How do I start working for you?
Go to the careers link on our home page or click here to get started. You will be asked to email a copy of your resume and to submit a transcription test. The link to the transcription test can also be found there.
• What software or hardware do I need?
We don’t require you to spend any money in order to start transcribing for us. However, most contractors do own a foot pedal and transcription software.

Security

Will Daily Transcription sign a Non-Disclosure Agreement?
We take confidentiality very seriously. We keep all client information confidential. Some clients require additional documentation. We are happy to sign your NDA, or we can supply one for you.
Do your transcribers sign Non-Disclosure Agreements?
Everyone who performs work for Daily Transcription must sign a Non-Disclosure Agreement.
How do you keep my information secure?
We will never share your files or personal information with anyone outside of Daily Transcription. We have everyone who performs work for Daily Transcription sign a Non-Disclosure Agreement that prohibits them from even discussing your information with third parties.
What happens to my material after you’ve completed my job?
After your work is completed, it is kept on a secure server for 90 days, should you need any revisions to your files or digital copies of your material. After that, all of our files are deleted. If you require any changes to this policy and would like your material deleted sooner, please contact us to let us know.